Who we serve and why


Since as early as 2000, we have served a diverse range of stakeholders in the competitive energy marketplace, building from these distinctive qualities.

It is a simplification, we know, but we think of many of our clients as fitting into one (sometimes more than one) of the following roles in the market. Click on the boxes, and read the text underneath, to gain an overview of how we serve these particular types of stakeholders.

The following are some examples of how we serve, and the diversity of stakeholders we serve. We’d like to hear from you about your particular interest in the energy sector, and how you’d like us to help, so please provide us more information.

Government

Regulator

Investor

Equipment Supplier
Service Providers
Fuel Production and Supply
Electricity Generators
Transmission Providers
Distribution Providers
Energy Users
Electricity Retailers
Market Operators
Traders

Benefits that Government Departments gain from us…

The NEM commenced operations in 1998, but this has not meant that Governments (federal, state and local), and the various departments that represent them, do not play a significant ongoing role in the energy supply sector.

In some locations, Governments are still investors in the sector, so share the needs summarised here of the broader investment communities. Government ownership also entails the concerns of generators, transmission providers, distribution providers, energy retailers (in which some government ownership stakes still exist).

In their own right, Government departments also represent significant energy users.

Because of their history, Government departments retain an active role in emergency response – and for this reason dashboard displays like NEM-Watch, and the higher-level ez2viewAustralia are utilised.

Last, but not least, Governments retain a role for policy setting. To better inform policy decisions, a number of government department choose to use NEM-Watch and GasWatch for ongoing situational awareness, and NEM-Review for focused analysis and reporting (both of long-term trends and more recently emerging changes).

We have numerous people in Governments, and their associated departments, who are avid readers of WattClarity® updates, and using our Live Generation Widget, sometimes embedding on their own websites.

We have also, on occasions, developed products specific to a departments’ needs.
As time permits, we’ll also link in here some specific examples of how we’ve served government departments.

Please tell us how we can help you?

Benefits that Regulators gain from us…

Over successive waves of market reform, the Australian Energy Regulator has assumed greater significance as a national regulator for the broader energy supply sector, including the National Electricity Market. The ACCC, within which the AER sits, also has played a role in the energy sector from time to time.

In parallel with this development, the Australian Energy Market Commission has arisen as the rule-making body for the NEM.

Other specific-purpose regulators, like the Clean Energy Regulator, have also arisen.

In addition, state-based regulators continue to play a role

To better inform their employees, and external visitors to their offices, copies of NEM-Watch and GasWatch are used for ongoing situational awareness.

In order to more easily communicate broadly about the structure of the energy sector, our popular Market Map™ wall charts are also used by regulators, such as the above.

We have numerous people in Governments, and their associated departments, who are avid readers of WattClarity® updates, and using our Live Generation Widget, sometimes embedding on their own websites.

As time permits, we’ll also link in here some specific examples of how we’ve served regulators such as those above.

Please tell us how we can help you?

Benefits that investors get from us…

Lowering stress, and facilitating better decisions, by various Investors …

The energy supply sector is extremely capital intensive (moreso than practically any other sector of the economy). The National Electricity Market, in particular, is also extremely volatile (perhaps the most volatile commodity market in the world). This combination means significant risk.

With billions of dollars at stake, both as debt and equity, is it any wonder that Investors, and those people who serve them, are keen to keep an eagle eye on what’s happening in the energy sector?

It follows, then, that these investors choose to use NEM-Watch and GasWatch are used for ongoing situational awareness. Furthermore, a number of investors, including the Investment Banks that serve them (both buy-side and sell-side) use NEM-Review to perform their own analysis of aspects of the market of particular interest to them.

In order to more easily understand, and communicate about, the sector they invest in, our popular Market Map™ wall charts are also used by investors such as these.

We have numerous investors who are avid readers of WattClarity® updates, and using our Live Generation Widget, sometimes embedding on their own websites.

As time permits, we’ll also link in here some specific examples of how we’ve served investors such as those above.

Please tell us how we can help you?

Helping equipment suppliers to…

Being a capital intensive industry, there are a significant number of high-cost components supplied to companies operating in the energy supply sector – to electricity generators, transmission and distribution companies, to major energy users, to similar participants in the gas sector as well.

A number of these suppliers choose to use our NEM-Watch executive-level dashboard, and our Market Map™ wall charts as useful educational and ready-reference tools.

A number of these suppliers use of NEM-Review analytical package to perform their own trending and analysis of the National Electricity Market, so as to be able to form a clearer view of business development opportunities that might be under consideration. NEM-Review is also used to track the operation of the market, to understand the utilisation of assets already in service (and identify potentially emerging problems).

Employees at equipment suppliers are avid readers of WattClarity® updates, and we understand that some are using our Live Generation Widget.

As time permits, we’ll also link in here some specific examples of how we’ve served equipment suppliers in ways such as those noted above.

Please tell us how we can help you?

Helping service providers to…

There are a diverse range of services providers supplying their own form of services into the broader energy supply sector. A number of these clients utilise products and services that we, ourselves provide.

Since the company was formed in 2000, the services providers we have helped have included lawyers, economists, accountants, engineering and management consultants (plus all sorts in between). A variety of member organisations have benefited from what we provide. We have been of service to a variety of media organisations – and the list goes on….

Across such a diverse customer base, the assistance we have provided has varied, however there are some common themes:

1) We have a diverse range of avid readers of WattClarity® updates, and an eclectic mix of service providers and other stakeholders using our Live Generation Widget, sometimes embedding on their own websites.

2) We have supplied over many years since the first issue in 2001, a large number of copies of our Market Map™ wall charts as useful educational and ready-reference business planning tools.

3) Many have chosen, and still use, our NEM-Watch executive-level dashboard – within their operations control rooms, and elsewhere.

4) A diverse number of these organisations also choose to use NEM-Review for their own detailed analysis.

As time permits, we’ll also link in here some specific examples of how we’ve helped service companies provide their own services into the energy sector.

Please tell us how we can help you?

Helping fuel suppliers understand the changing dynamics of electricity supply…

Australia’s electricity supply industry has been powered by coal-fired generators spread across the country.

The fuel mix is gradually becoming more diverse, firstly with the addition of more gas-fired generation, and more recently by the rise of renewable generation. The current mix of supply can be tracked on our Live Generation widget – it can even be embedded on your own website.

The longer-term trend in the transition in the fuel-supply mix is discussed in many articles posted on WattClarity®.

For companies supplying fuel to generators operating in the market, the free insights generated from the above are sometimes further enhanced through the use of our licensed software – such as:
(a) Our NEM-Watch and GasWatch are used for ongoing situational awareness.
(b) Our NEM-Review software has been used, by coal and gas supply companies, to perform their own analysis of aspects of how the stations they supply are faring in the market.

In order to more easily understand, and communicate about, the sector they supply, our popular Market Map™ wall charts are also used by stakeholders such as these.

As time permits, we’ll also link in here some specific examples of how we’ve served fuel suppliers such as those above.

Please tell us how we can help you?

Helping generators quickly see the big picture, or drill into the details…

Australia’s National Electricity Market is a core focus of generators supplying this market – it determines the price they receive for their product, the volume they are dispatched to provide, and the operational pattern they are called on to provide (which can have a significant impact on maintenance costs).

The current mix of supply from different fuel sources in all of the main states of Australia can be tracked on our Live Generation widget – it can even be embedded on your own website. The longer-term trend in the transition in the fuel-supply mix is discussed in many articles posted on WattClarity®.

For many generators operating in the market, we serve in a variety of ways:

1) A number of generators use NEM-Watch and/or GasWatch as executive-level dashboards – to keep the CEO, and other executive managers, informed with what’s broadly happening in the NEM and hence to ensure they don’t ask the trading team unnecessary questions, especially at times of market volatility. Other companies find that these dashboard also play a role within the trading rooms themselves as a first-point-of-contact with market events.

2) Within the trading and operational rooms, a number of generators use ez2viewAustralia as a (very) detailed market dashboard, helping to make sense of the massive volume of complex data that’s continuously updated by the AEMO, and other sources, continuously through every way. The software helps generators understand the nuances of particular transmission constraints – including what they might represent for their operations, for instance.

3) Still other generators use NEM-Review in various parts of their organisation to provide easy trending, and “slicing and dicing” of key market data.

Since we first introduced them way back in 2001, our popular Market Map™ wall charts have been used by a great number of the generators operating in the NEM – as educational and ready-reference tools.

As time permits, we’ll also link in here some specific examples of how we’ve served generators such as those above.

Please tell us how we can help you?

Helping transmission providers understand the market impacts of their operations…

Australia’s National Electricity Market is characterised by a “long, and skinny” transmission grid – linking centers of population (and/or electricity demand) centers with remote generation.

As such, transmission constraints can play a significant role in market outcomes – and the transmission system operators thus have a significant interest in staying on top of these market impacts.

To do this, transmission providers use ez2viewAustralia as a (very) detailed market dashboard.

More broadly, transmission companies have also found value in our NEM-Watch executive-level dashboard (such as in their foyer to help provide context to their visitors), and our popular Market Map™ wall charts – as educational and ready-reference tools.

We have numerous employees at transmission companies who are avid readers of WattClarity® updates, and using our Live Generation Widget, sometimes embedding on their own websites.

As time permits, we’ll also link in here some specific examples of how we’ve served transmission companies such as those above.

Please tell us how we can help you?

Helping distribution providers to see the broader picture…

Being buried in the details of a distribution system operator’s own geographic patch, it might be possible to lose sign of the bigger picture – in terms of how that particular patch fits into the broader picture.

It’s for this reason that a number of DNSPs choose to maintain copies of the NEM-Watch executive-level dashboard – within their operations control rooms, and elsewhere. These companies also find our Market Map™ wall charts as useful educational and ready-reference tools.

We have numerous employees at distribution companies who are avid readers of WattClarity® updates, and using our Live Generation Widget, sometimes embedding on their own websites.

As time permits, we’ll also link in here some specific examples of how we’ve served distribution providers such as those above.

Please tell us how we can help you?

Helping large energy users to…

Since the earliest days of the company, we have maintained a focus on helping large energy users to understand the complexities inherent in the energy marketplace – so they can make better decisions.

For most of the energy users who are our clients, electricity and gas represent a significant proportion of operating expenses and are a large line item on the P&L. The products we provide can assist energy users in a number of ways:

1) A number of energy users use NEM-Watch and/or NEM-Review to enhance their view of how the spot market is trending, and the reasons behind these emerging changes, to place them in a better position to negotiate electricity supply arrangements with electricity retailers.

2) A growing number of energy users are using our deSide® product to facilitate their demand response in the electricity market.

3) Since 2015, as well, we have served a number of interested energy users through the provision of information on our Demand Response reference site.

4) From as early as 2001, we have had a diverse range of energy users gain value from our Market Map™ wall charts for understanding the changing structure of the National Electricity Market – and for communicating this further within their organisation.

5) We have numerous energy users who are avid readers of WattClarity® updates, and using our Live Generation Widget.

As time permits, we’ll also link in here some specific examples of how we’ve served large energy users such as those above.

Please tell us how we can help you?

Helping retailers to manage the risks they face in the energy market, at various stages of their journey…

The NEM began operations at the end of 1998. We began operations just over a year later.

Over the period since then, we have seen energy retailers arrive in waves, grow and (in some cases) be acquired by larger incumbents seeking to continue growing market share. This journey has been chronicled in successive versions of our “Power Trading Schematic” Market Map.

Our WattClarity® industry commentary site has readers who work within retailers at stages of this business journey (from start-ups to established large incumbents – and including, more recently, organisations with retail exemptions (also discussed here and here).

For our retail clients, we serve in a variety of ways:

1) A number of retailers use NEM-Watch and/or GasWatch as executive-level dashboards – to keep the CEO, and other executive managers, informed with what’s broadly happening in the NEM and hence to ensure they don’t ask the trading team unnecessary questions, especially at times of market volatility. Other companies find that these dashboard also play a role within the trading rooms themselves as a first-point-of-contact with market events.

2) Within the trading and operational rooms, a number of retailers use ez2viewAustralia as a (very) detailed market dashboard, helping to make sense of the massive volume of complex data that’s continuously updated by the AEMO, and other sources, continuously through every way. The software helps generators understand the nuances of particular transmission constraints and bidding behaviour (for instance).

As time permits, we’ll also link in here some specific examples of how we’ve served retailers such as those above.

Please tell us how we can help you?

Helping market operators to…

The Australian Electricity Market Operator (AEMO) is the operator the physical side of the electricity market, and the gas markets. The Australian Securities Exchange (ASX) is of the operator of the futures market that trades Australian electricity futures, contracts originally created by ASX Energy (formerly d-cyphaTrade).

Beyond these organisations, there are a number of others who operate as “market operators” in their own particular niches – brokers in the wholesale and retail space, and others…

A number of these organisation utilise our NEM-Watch executive-level dashboard to provide clarity to, and visibility of, operations in the NEM.

With ASX Energy we have developed the NEMFuturesUpdater which is supplied as an option with their Data Centre subscription.

Numerous people in the organisations above are avid readers of WattClarity® updates, and are using our Live Generation Widget, sometimes embedding on their own websites.

As time permits, we’ll also link in here some specific examples of how we’ve served market operators in ways such as those noted above.

Please tell us how we can help you?

Helping market traders to…

We’ve been involved in the National Electricity Market almost since the very beginnings of the market (since 2000).

Over that time we have seen numerous traders come and go, and (in some cases) come back again. These traders might be operating out of Australia somewhere, or from some offshore location.

Over the years a number of these traders have chosen to use our NEM-Watch dashboard and NEM-Review analytical package for the insights that both packages can generate. More recently a number of the traders have upgraded from NEM-Watch to the ez2viewAustralia detailed market dashboard, which has been subject to a huge product investment effort since 2010.

On the gas side, we have had traders using our GasWatch product for the insights so delivered.

A number of these traders have also found our Market Map™ wall charts as useful educational and ready-reference tools.

We have numerous traders who are avid readers of WattClarity® updates>, and using our Live Generation Widget, sometimes embedding on their own websites.

As time permits, we’ll also link in here some specific examples of how we’ve served market traders in ways such as those noted above.

Please tell us how we can help you?