Another customer has noted the speed and efficiency of the Global-Roam customer service team.
“(NEM-Review rep) has already answered my question very efficiently. I appreciate the extra quick help!”
Michael Platsis – Stanwell Corporation
19th of January 2007
We have received another compliment on our fast and prompt customer service, this time from an engineer within the Office of the Tasmanian Energy Regulator
“Thanks a lot for your prompt reply – that is good customer service!”
Indunil Jayatissa – Principal Research Engineer, Office of the Tasmanian Energy Regulator
2nd of October 2006
In his article in February 2006, Nigel Wilson from The Australian has quoted our CEO, Paul McArdle in his article “Smart new meters to cut power” in February 2006. Mr Wilson sought insights from Paul in relation to news that Australian household would be encouraged to use smart electricity meters to cut electricity bills and reduce pressure on governments to build new power stations:
Queensland company Global Roam, which monitors electricity generation, said last week total demand for electricity in Queensland and NSW was 21,079 megawatts, while total available generation was 20,090MW.
Managing director Paul McArdle said the only reason lights were not going out was that the Snowy hydroelectric scheme was generating at near capacity and sending all its production into NSW.
Rod Myer from The Age has sought insights from Global-Roam to help explain the fragility of Australia’s power supplies after electricity prices in New South Wales and Queensland spiked to nearly the limit – $10,000 per megawatt hour. In his article, he refers to Global-Roam to explain the reason for the supply shortage:
Generation cuts in very hot conditions led to record demand levels for the second day in a row.
So dire was the situation in NSW that in mid-afternoon generation output, at just over 10,000 megawatts, was over 200 megawatts below demand.
The shortage appears to have been caused by plant failure and planned outages in NSW and Queensland. About 700 megawatts of production appeared to drop out in both states, according to information from power market software producer Global-Roam.
In the height of summer 2005-06 a journalist at The Age, Rod Myer, wrote this article “Power to cut out the middleman” to highlight a different approach a number of large industrial energy users were adopting to lower their average cost of energy consumed, whilst at the same time providing a valuable service to the market in helping to mitigate peak demand.
The article begins:
“SEVERAL Australian businesses are choosing to manage their exposure to the national electricity market directly rather than contract with retailers. And many who choose to go down this path are providing much needed backup for the power system by turning their plant off when power prices spike.”
Given that our company has been active in facilitating Demand Response for a number of years, it made sense that our comment was sought about this emerging opportunity for energy users.
The author notes our CEO, Paul McArdle, as commenting that:
“… companies using Global Roam software had added about 200 megawatts of demand-side response to the market by cutting use at certain trigger power prices.”
An employee from the Mt Stuart Power Station has told us about the benefits they are receiving from using NEM-Watch.
“We have definitely found NEM-Watch to be advantageous in looking at the market and trying to understand more about it.”
Laurie Korn – Mt Stuart Power Station
A spot trader from CS Energy has explained how NEM-Watch has saved their business time and money by allowing them to avoid having to develop their own software from scratch.
“…excellent, just what we planned to do ourselves…” (on NEM-Watch)”
Peter Bushing – Spot Trader, CS Energy
An Ergon Energy staff member has praised NEM-Watch and the value that he receives from using the product.
“(NEM-Watch is)…the best value for money product in the NEM…”
Warwick Forster – Ergon Energy