After energy prices in Queensland soared close to near record level, even though there was enough spare generating capacity to meet the demand spike, there was much confusion and outrage among major energy users. Seeking insights to help explain the…
Examples In Action
Communications specialist from market operator gets value from NEM-Watch
A communications specialist from NEMMCO (the former NEM market operator now succeeded by the AEMO) has complimented NEM-Watch passing on her congratulations to the Global-Roam team. “… I found the NEM-Watch tips very helpful for understanding this tool and its…
AGL manager compliments Global-Roam service
A business development manager from AGL Energy has praised the service of the Global-Roam staff after they were able to provide “a lightning quick response” and fix to an issue. “Fixed – and, as usual, a lightning quick response” Angelo…
Helping explain why Queensland power prices surged
In December 2007, wholesale electricity prices hit the maximum of $10,000 per megawatt hour for supplies into the national electricity grid from Queensland. Journalist, Nigel Wilson from The Australian sought insights from Global-Roam to explain the situation to his audience:…
Helping explain why electricity prices hit maximum level allowed
Nigel Wilson reporting for The Australian newspaper in November 2007 sought insights from Global-Roam on why electricity prices had recently hit the maximum of $10,000 a megawatt hour, prompting an urgent investigation from energy industry authorities: “The National Electricity Market…
Energy user consultant compliments the hard work of the Global-Roam team
A consultant for large energy users has sent in a compliment to the Global-Roam team for working hard to get him an answer to his query. “I do want to thank you for your efforts and being so easy to…
Providing clarification as an ‘industry expert’ on upcoming winter demand
Duncan Hughes writing for the Australian Financial Review in July 2007 has identified Global-Roam as an ‘industry expert’ in seeking insights on the outcomes after state regulators reduced peak electricity forecasts by more than 5 per cent, despite recent winter’s…
NEM-Watch used to explain peaking spot prices to a wider audience
Duncan Hughes from The Australian Financial Review has sought clarification using NEM-Watch to explain why the national electricity market was a “whisker short of a blackout” on a Tuesday night in June 2007. Using a snapshot of NEM-Watch, Mr Hughes…
Customer praises the clarity of our Market Maps
A customer has used our Market Maps to explain the complexity of the NEM to visitors and other’s who are unfamiliar to the market. “…the Market Maps are a good quick reference point for visitors and others unfamiliar with the ownership…
Stanwell team member compliments the service of the Global-Roam team
Another customer has noted the speed and efficiency of the Global-Roam customer service team. “(NEM-Review rep) has already answered my question very efficiently. I appreciate the extra quick help!” Michael Platsis – Stanwell Corporation 19th of January 2007